Complaints Procedure

We will acknowledge receipt of your complaint within 1 working days.

Stage one:  All complaints will be directed to the property manager or other relevant member of staff and a response will be sent to you within 5 working days.

Stage two:  Complaint will be further directed to Head of Department and a response will be sent to you within 5 working days.

Stage three:  Complaint will be directed to Managing Director and a response will be sent to you within 10 working days.

Stage four:  Details of third party ombudsman, if applicable, will be given to you for you to contact.